2012-10-27
2012-11-04
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and "deja vu all over again: san francisco's technology needs a culture shock." >> thank you very much. president chiu. >> thank you mr. chair. i wanted to make a couple of introductory comments and thank you for taking part in this hearing and in particular i want to thank the civil grand jury report for looking at this topic. i decided to bring with me today these folders. these folders represent all of the documents i have been looking at in the last couple of years on this specific topic and in particular let me just title a couple of the reports i have on this. from 2002 from the former executive director from dits, which is the predecessor agency to the department of technology and proposal for management and resources. then go a couple years later the civil grand jury report looked at our technology with hospital "pot holes or possibilities" and a year later the city controller had a letter and said they needed to improve service and performance measures. after that our city analyst did a management audit into their practices and two years later a another analyst looking

city's administrative code that attempt to introduce positive improvements to the way technology is practiced around here. today we ask you as members of the board of supervisors if you're satisfied with the implementation of those changes you made to the role of city cio and the five year plan? are you satisfied that these changes are moving technology sufficiently forward within city government? if you are then things will stay the same around here. the office of the mayor accuses the civil grand jury of not knowing much about technology in the city. yes, we start friday scratch but we spent a year learning directly from the leaders within city government within technology units throughout the city. we had some help since two of our five member investigation team are seasoned technology professionals. we interviewed more than 40 employees and elected officials, quite a few several times. we believed there was a good deal of candor in those interviews. not as much in the responses we're sorry to say. we did a great deal and discuss what we found with people in city gov

technology protects the status quo and at thes expense of cost savings and eliminating unnecessary duplication and at the expense of inefficiencies and xengs of cooperation among units that can lead to additional improvements. today there is no apparent leadership within san francisco to make important city wide changes happen efficiently and effectively as the samples i have given show. there is no ekz organization structure that sorts out what changes to make or manages how to make them. coit and the city cio do not venture in that realm. if not them, whom? the mayor claims he -- innovation mayor or technology may or as his response to our report claims but that reflects his priority and attracting tech companies to san francisco or having his staff work on apps that are helpful. he does little to improve the technology at home within his city government. the mayor has had hand on's experience as the execute administrative officer and the head of ddw. perhaps that experience has been him in the experience of this and i hope he considers technology an integral part of city o

to the doctor and all of those things. this is the way that technology can help people) distant connect with us. 75% of our users say that we work with others to provide care and support. today, ties is three years old, and we have learned a lot about lessons with the good life. our number-one lesson is that no one should have to face thelma's, disability, or caregiving on their own. there are growing numbers -- why we did pay attention to this, constantly reaching out in creating our own networks, keeping them informed is one major reason, there are more and more of us living alone. 40% of people over 60 live alone. we are more vulnerable in terms of how we are living and we are more vulnerable because those of us are living with chronic and complex diseases. that can lead and capacity to it is a very positive thing to do. what we might think of as our desire is for the company and so on, our health is a social affair. our health is intimately tied with our connections and support. when we have a good network around us, we heal more quickly, we live longer. and when we are isolated, it impacts

is not just about technology, it is about a spirit of being willing to solve problems for a larger (inaudible) that is what i have always kept as a close objective. my role in government. so it is with that i wanted to thank the number of people here, first and foremost, ted (inaudible) and america, and just this place, (inaudible) america that has been really very helpful to insight a lot more innovative spirit in everybody and i said what is your passion? and how can we get people who share that same passion to break the barriers of either the lack of technology or education level to really work together to collaborate even further. and so, we were... service, and we are (inaudible) america next year to become partner and tackle the issues that we have been struggling with in government. i also want to thank, mike (inaudible) he is here. mike is the head of a city hall fellows for quite some years. and in fact, i think that he is responsible for some set of (inaudible) of students that come through the city since 2008 helping us and helping the department solve problems and being additional

with the department of technology and all of these are important. just as the chairman described for this item we were asked by the civil grand jury to give our perspective on a variety of items and you asked us to comment on dozens and dozens of items, and i would suggest for the future if possible, and as someone who sits on the committee and goes through the findings and possible to streamline some of these and hit on some of the important ones. i think it dilute what is we're trying to achieve and just one point. also as i read through the comments and report the civil grand jury made a number of findings and recommendations that they want us to agree with and i think it's fair to say that the mayor's office disagreed with the vast majority of recommendations and they asked departments to provide their perspective, and i think it's fair to say that the recommendations and findings we received from departments were really all over the map and i of thinking about this and in my mind making my thoughts whether i agree with the civil grand jury or diagree with the mayor is there an answer in be

. this one regarding the technology system is quite extensive. i want to thank the civil grand jury for putting our paces with this one and we will have some dialogue and we might have questions along the way and with that president chiu do you want to take charge here? >> sure. first of all i wanted to note it's interesting no one wanted to speak in public comment on this item. i know there have been folks focused on these questions for a long time and probably city staffers watching this hearing not sharing their shoats and i am looking and the policy makers are looking to have an open dialogue with these moatings and what i find in coit meetings everyone agrees and projects take 15 years and millions of dollars over budget to get done and i am getting frankly frustrated and tired about that, so i encourage city staffers and others who have an opinion on this and feel free to raise them in coit meetings or contact my office and i am willing to have more private conversations and i think having an open dialogue how we strengthen our operations. how we can work better with the de

at the future. we are taking a look at some of the most exciting technologies in elevators. george, tell us about destination elevators. >> this is the technology of the future. probably the biggest single investment in elevators. san francisco has embraced the technology more than any other city in the country. a big advantage with us is passengers get to their floors sooner and there is more opportunity of customization of features for individual service. four issues of security and accessibility, this is a big advantage over traditional elevators. digest i understand these are rehabilitated upgrades of existing elevators? >> yes, these are upgrades to the original elevators from 1980. all the controls and wiring has changed but the physical mechanisms are the same. >> how much energy to these use? >> with all of the things that we did hear, energy savings is about 50% from where we started. that is a significant improvement for such a major system. >> tell me how it works. >> this is the hall keypad, which controls the elevator. the system asks where you are going before you get into the

done at department of technology and tough economic times and the fact of the matter is your department has been subjected to the lion's share of budget cuts we were forced to do and not asking departments to make similar cuts in their it situation and i think that is part of the tension and why we shouldn't know been able to make headway. you allude to the fact until you get direction from the top about need of centralization you had to form partnerships and you as the head of department of technology can't tell other heads to cooperate and you have to work out and partnership. one of the things that i wished the grand jury spent more time on. this is the trend we're seeing in agencies and governments around the country. by in large most governments have a growing decentralization and we know we're not doing that for everything but there are functions that need to be decentralized and we know there are successes here in california and the state is expected to save $3 billion. denver went through a great consolidation and saving millions of dollars. what are those entities doing that

the right useful data. everyone agrees that hiring for technology needs to be improved. technology is a highly dynamic and ever changing field. no one can predict the five years of technology or what talent will be required. of your cell phone. the administrator requires a staffing plan. doesn't exist. there maybe hurdles to overcome but hiring as permanent exempt is better than the traditional civil service for technology. it reduces time to hire. it raises proakt of attracting top talent. it means hiring mistakes can be corrected easily. it's done elsewhere in the city. lawyers and our attorney departments do have at will status for the same reasons as we find with technology. isn't it worth the effort to match talent with what is needed? culture is a mighty force. it provides comfort in it's traditions. it's a safe haven u because it's tried and accepted. it's reinforced because it's troublesome to change but culture all blinds to the other ways of doing things evening if the other ways hint of doing better. it stifles and shuts down i thinking. it doesn't anticipa

down to partnerships and i think department of technology and cio and coit we spend time creating these partnerships and the consolidation project is a great one. i also want to acknowledge the airport and the emergency management center and we have a great partnership with. we have a great partnership with labor and reclassify it positions and training program whereas in the past it was done on a department by department basis so i think we're creating those partnerships for success, but i think at the end of the day it's a transitional challenge for the organization to go from thinking of itself as minicorporations as they view themselves at times in independent departments to work together as a cohesive unit. it just grew up. we started in the main frame days and monolithic and those terminals and pc revolution game and it was different overnight and everyone had a pc and the expert on how to work things so we are looking for a balance. we are bringing your own device to work and still balance that and what does it make sense to have centralized and do from a security confi

management audit evaluating department of technology's function and dt adequately communicates with other departments and alleviate their barriers to performance and i gather from other agencies this will be implemented and while the audit will be helpful it is my understanding this is under way. recommendation number four -- >> excuse me. through the chair, president chiu, i think in terms what is required for responses to the recommendations there are four categories of responses. either has been implemented, has not been implemented but will be implemented. for that we need a time frame for the implementation of the recommendation requires further analysis, that requires description of the scope and time frame not exceeding six months and lastly -- [inaudible] >> my understanding is this will be implemented but the six month time frame is appropriate if that is something we're required to do. >> okay. so for will be implemented -- yes. as long as there is a time frame. >> okay. i will use that as a default, for time period for coit and department of technology to work with this

and department of technology to work with this on the budget analyst or controller. for finding four and appoint two members without delay. from my understanding will be implemented and while the city has not moved on it for six months i expect this to be. >> >> six years i expect the city to work on this and get it done in the next six months or six weeks. next is have a plan and budget and reviewed by coit and to the mayor's office and the board of supervisors. again what is fascinating about the answers and all of the agencies are across the map. some say yes. some say no. some say it's implemented. some say it's not. it will be implemented and always a cit budget but not decisions related to that budget. recommendation number six. subject to coit approval of the i kr.d t budget and staffing plans coit and the cio must monitor adherence to these plans and i think what i will say for this should be implemented within the next six months. one of the challenges we face challenges here at the board and coit and time lines and budgets keep slipping and it's important to have monitoring

partners in the white house with waking up every single day thinking about how human technology has improved the lives of americans. you may think about... go to just picking up 20 percent of government or making more or providing efficiency in the government and doing lots of that. there are a lot more things happening across the board that were driving forward. but the important part of this is really thinking about outside of the government. how will we have an impact in the lives of americans in so many profound ways. and it is not only easy to connect the dots between how we are using technology inside government. and how we are fostering a culture of government going forward related to how young women are in the education program for science or technology and how are we creating jobs in this country and infrastructure and anything like that. so most importantly, how are we fostering innovation in this country, that america, uniquely is founded on the grounds of innovation, we are here in the city where so much that have has happened in so many profound ways. and it seems like

the administrative code to separate the position of the city cio from the department much technology. we are in the process of occupying up. >> >> mr. walton has been acting as the cio for one year now? two years now which has been a problem and i would have find if we made the acting cio, the cio and that's the mayor's opinion and i think the answer to this is requires further anal scpises require whether the two positions are needed after the new cio is hired and similarly for recommendation number ten which is to amend the administrative code to create separate position of the director of dt pointed to -- appointed by and to the city's cio and same analysis after the new cio is hired. that is in the first phase and now let's go to the second and my apologies for speaking quickly. although address although these bodies address technology on a city wide basis technology is not treated as a distinct organizational entity and i agree. i think it should be treated as a city wide and departmental function and hr function, or the controller's function. some functions need to be centrali

technology. you know, way above what we have now. this is something very powerful, to be able to keep rovers going on the moon, in mars, things that could be useful, in your cell electric vehicles something that just is a radical leap in new technology. but i don't want to go into a lot of detail on that. you'll hear more about nasa's efforts later. and what i'm going to do1r is give a little more background on challenge-driven innovation. and i'm going to do that just by plaijerrizing some people because it makes it a loteasier for me. i want to look at this quote, prize is a very old -- an old idea that is surprisingly powerful in our modern society. this is by a study that by mckenzie and company back in 2010. prize is a very old idea, very powerful in our modern society. surprisingly powerful in our modern society. mckenzie also said this 32,000 in 2010, there were 32,000no competitions, competitions prizes awards. that's a big number. it could be bigger but it's a big number, for one year, 32,000 competitions happened. to continue on in myk m

francisco, because so many of our technology companies have located their headquarters here in san francisco. [cheers and applause] and because they're located here, we can always ask them for a favor here and there and make sure no one is left out, because that is what we do in government. david chiu and i come from backgrounds where we do not want to leave anybody behind. we want everybody to enjoy the riches of technology. we want them to enjoy the economy in san francisco. that is why we're working so hard to make sure our central marketplace is welcoming of all these technology companies, making sure that we can work with other cities. i am very lucky to be part of the u.s. conference of mayors, and they allow me to represent san francisco as the innovative center for all the rest of the cities across the country. so we get to compare information and there. what these days i will get to talk to you while i am in washington, d.c., and you can hear what i am saying across there, so we can enjoy it -- wherever i go, you know i will be working and not fooling around. finally, we also are us

and technology within san francisco government. perhaps we have to wait for a different administration for there to be a fair hearing on ways to improve technology. perhaps you, the board of supervisors, can take up this challenge. we hope you will. there was a better ending to our title report, deja vu all over again. that is "where there is a will there is a way .". thank you. >> thank you for the time and effort put into that report. any questions right now president chiu. all right. with that i would like to ask the mayor's office to come up. cindy is here representing the mayor's team with some responses and perhaps follow up questions. >> good afternoon supervisors. i am cindy, deputy director of the marrow's budget office and here to speak to the reports. i am going to keep my response fairly brief and will answer any questions you have in the hearing. as you know ie.d t and innovation are among the mayor's top priority and shares in the task force and focusing on government efficiency, effectiveness and responsiveness through innovation and it. since he's been in office he

get the sense in reading your work over the years that you are saying technology humanizes classrooms. if i am right about that, tell me why you believe that. >> when people talk about technology or virtual anything, they alwimaginehat wsomeho achying acal -- like amazon.com versus barnes and vulcans orlike the balkan tyhe borg in star trek. we are seeing in classrooms that technology is not used to demonize thelassroom, but to go the other way. we are all sitting there physically with each other but not interacting. we are staring at the chalkboard and one person is lecturing. one student might be bored and one might be lost. the teacher is not getting a lot of feedback. we are saying let's use technology to take some of that off the teachers table so is not about eight lector anymore. it should be about interacting with your friends and the teacher and doing problem- solving. when i was in school, if a friend is having trouble with something and you whispered, you should look at it this way, you should -- you would get reprimanded. why are you talking? they should be working with ea

using current technology and we learn about the latest destination elevated technology all here in san francisco. we will also visit the machinery where all the behind- the-scenes gears control these incredible machines. we are very fortunate today to have an expert with those who is going to walk us are around elevators in san francisco. can you tell us about the history of elevators in san francisco? the measure -- >> sure. the history of elevator technology evolves with the city. first elevators were installed for moving materials in the 1860's. in the 1870's, the first passenger elevator was installed, and that allowed building heights to go up to about seven floors. starting in the 18 eighties, 1890's, the first electric elevators were installed. that allowed for buildings to go up even higher, even more than 10 floors, and those were the first elevators that became representative of what we consider modern elevators today. >> so the height of buildings is related to elevator technology. >> both of these technologies encourage architects to build taller buildings. engineering and

technology. it is a great way to make one of something, which is good. perhaps you want something that is custom just for you and you don't want something mass-produced. right now the ones you buy at home, it is qaeda militants and that sort of squeeze it out. there are other ways, there are liquid resins and powders and etc. you can go to a website and you can -- they have more expensive printers and you can get things printed in titanium. stainless steel. the quality is astounding. ge 3-d prints turbine blades for jet engines. there are some limits as to what you can do with the a 3-d printer, but not many. the question is simply how long is it going to take? it took 15 years to get from a dot matrix printer where we are now. so how long it will take for the photo-quality because i don't think it's going to be 15 years. in part because it shares the same mechanical technologies. but the interesting stuff gets into materials. right now, we can be one color and plastic. the next one, we will do two colors and plastic advocates better resolution than the maximum we will be three an

you cindy for the presentation and for the department of technology john. john, how are you? we have john from the department of technology and wanted to speak as well and welcome. >> thank you supervisors and thank you civil grand jury for your report and everyone attending. i want to take a few moments. i don't want to rehash the stuff said and commented on and you probably want a rich dialogue in question and answer period. i want to visit a few of points and give context to the conversation and like you i am fascinated by the title of the report and we should revisit a little bit and after being here for five years now where we have been and where we are coming to. in terms of deja vu let's reflect back where we were as individuals with technology or as an organization with the city. when i joined the city we didn't have a plan or a governance structure or coit and sun shet and talking about creating this structure and we were struggling how much money were we spending on it in the city? when i came here there wasn't a report? and so it has been a long and complex journey,

coming to. in terms of deja vu let's reflect back where we were as individuals with technology or as an organization with the city. when i joined the city we didn't have a plan or a governance structure or coit and sun shet and talking about creating this structure and we were struggling how much money were we spending on it in the city? when i came here there wasn't a report? and so it has been a long and complex journey, and i think it will continue in these hearings and going forward to be one of the challenges. i think we use technology on a daily basis and work and we are engaged and are we getting our money's worth and getting the service we want? and i wanted to revisit and my staff will tell you it's easy to hammer on the things not going well and i want to re-cap of the last five years and whether we're making progress in solving the problems and some of the projects are project related, operationally related and to your point president chiu and look back over the last four cio's and embedded in the organization and we need to talk about those in different conver

>> good morning, everybody. welcome to the technology summit. we are looking forward to a fantastic day. we are going to start with a demonstration of the wii system. it is an interactive gaming system that allows people to play different activities and participate in different fitness activities together. a lot of wii systems, about 40, are being deployed around the city to different senior centers and residents facilities to encourage older adults to get more involved with physical activity using technology. we're going to spend the first 30 minutes or so demonstrating the wii. not only will we demonstrate how to use it, but we will doe demonstrate adaptive devices so that it can be an inclusive activity for all adults and children. my name is dr. chris thompson from the university of san francisco. go, dons. 1855. i have not been there that long. i am in the department of exercise and sports science. i think it is a good match for me to be demonstrating the wii, which is a good physical activity. i am joined on the stage by a student, not from usf, but from san francisco state. w

needs of technology whto learn and to grw at to do things. and why you and i need the things you're going to hear in just a couple of minutes. i just want to take a quick moment as you get settled. you will have to stop talking because i will not talk over you. you, too. i'm going to count to ten. i usually don't have to finish to ten. when you think of technology in the world today, we can't even imagine what is going to have the month from now. think of the things that have been eaten up. we used to have payphones. they are gone. the cellphone 8 it up. the cellphone 8 of the camera industry. you don't need to buy a camera. the cellphone 8 the watch industry. i don't even wear a watch. you can go through the list. he you don't have to go to the bank anymore. take a picture of a check and make a deposit. look at all the things that we have changed. and change every day. if we can't imagine what is going to happen by christmas time. you don't even have to go to the pharmacy to say, fill this out. pick up a phone, punch in, go and get it. send your kids over. i know. simple point,

years ago, if we had sat down and talk about seniors and technology, a lot of people would have wondered why seniors would want to use computers, but that has shifted. over the next few years, as all of us move toward being seniors, we will not be wanting technology. we will be demanding it. the field is going to change, and more and more people are going to be here. so the ability to make technology accessible is there. those of us charged with doing this have a really important role. we have to be able to provide the tools for the technology in ways that the people can hear. i am happy to be your speaking with you because i think this is an incredibly important topic. this afternoon, there is a workshop on addressing multiple barriers for accessing technology, and it will be a brainstorming session where someone from my office and a couple of other people will be leading a discussion of what issues people run into and how you deal with them. i think it is a really important topic and i think it is probably one of the most important things people could be talking about now. for all of u

we're home to now -- just within our 49 square miles, we're home to 1,635 technology companies, still growing, over 225 clean tech companies, more than 100 biotech companies, and we have owncone of those categories or growing more every month. imgetting excited because that means a lot more jobs. i think we will soon lead the whole state. and i kind of say that too because marin county has traditionally been lower than ours and so has san mateo. i think marin county has been lower because we have their wine, you will probably have some tonight and san ma taiee because it's our airport that emploaxcju everybody there. so we will take credit for all three counties. i told jerry, i'm never going to complain to jerry brown, what he to happen in the state legislature, because i used the first year and a half to insulate myself from all of that, emotionally as well as programmatically to say i'm not going to let the state hurt our city or the federal government. we've got to innovate our way out of this economic dole drum and we are doing so with inviting people here. those of you wh

to create radical new energy storage technology. you know, way above what we have now. this is something very powerful, to be able to keep rovers going on the moon, in mars, things that could be useful, in your cell electric vehicles, something that just is a radical leap in new technology. but i don't want to go into a lot of detail on that. you'll hear more about nasa's efforts later. and what i'm going to do1r is ge a little more background on challenge-driven innovation. and i'm going to do that just by plaijerrizing some people because it makes it a loteasier for me. i want to look at this quote, prize is a very old -- an old idea that is surprisingly powerful in our modern society. this is by a study that by mckenzie and company, back in 2010. prize is a very old idea, very powerful in our modern society. surprisingly powerful in our modern society. mckenzie also said this, 32,000, in 2010, there were 32,000no competitions, competitions, prizes, awards. that's a big number. it could be bigger but it's a big number, for one year, 32,000 competitions happened. to continue on in myk

, again, as technology develops, if the court continues down the path of sitting there are some searches that, a detect contraband and are not searches at all, the encroachments on our privacy are going to increase ever further as technology moves on. >> i was a little puzzled as to what the florida supreme court really meant -- really wanted in the harris case. it is not just enough to say the dog has been certified, you need more performance evidence. how would that work? every time there is a case where drug evidence is used, the prosecution would have to come and and a show, what, there is some sort of test? he has gone out 100 times -- what would be the evidence that would be enough to convince a judge this dog was reliable? what's the traditional test for probable cause is the totality of the circumstances. i think the state is advocating, if a police officer gets on the stand and says this dog is trained, that should be enough. we are arguing, no, no one should look at the totality of circumstances. there cannot be a prescribed checklist that needs to be checked off. something mor

. but what we really want to do is change the dialogue about how the world thinks about technology. because we really don't think it is understood or appreciated how rapidly the entire landscape is shifting because of tech. i mean, today apple's literally announcing the next iphone. that's cool, but that's just the most obvious example of things that continue to move at astonishing speed, and there's developments literally everywhere you look. and we don't think leaders generally get that. so i'm going to give you a couple of little, quick housekeeping things that we need to know. for one thing, there is an app, te space detroit, so look that up and download it, it has all the program. it'll be in realtime all day, please use the app, detroit labs made it, it's very good. te detroit is the way to get it up on the itunes store. everything here's on the record. we're really into q&a and hearing your voice from the audience. almost every session we will have you guys up here. you don't have to just ask a question, you can make a comment, but keep it brief. we're videoing and live streaming eve

thousands of more jobs, creating an environment that will be welcoming of the new economy, technology, and innovation to reinforce what we have been saying. we are the innovation capital of the world. with your help and involvement. we would like to have the rest of the city picked up and be part of it as well. we think we can have that conversation. we will need your help. we will need you to represent the new industry. these companies are here to keep the dialogue and collaboration at a high-level going with us. it is the ongoing dialogue like the one we are reading about a new tax structure for the city that does not punish the inventiveness we want to have. i would like to open with that introduction, welcome all of you here. i think he will see and hear an exciting introduction of these new companies. they're going to raise questions we do not have the answers to yet, but i do believe we have the spirit in this city to welcome solutions with your involvement. we will have the ability to do this on line as well is in these forums. i will be part of the ongoing discussion. i want t

is that the mayor provide consistent passionate and aggressive leadership in the field of city wide technology fostering progress and garnderring agreement moon departments and cooperative and cohesive culture. the mayor has stated that has been implemented. i would like to say i hope that is implemented on in the next six months and demand accountability for budgets and deadlines and more cohesive culture and the sharing of work, so with that mr. chair you're going to do the findings and recommendations for the next one, but the only thing i would just like to say in conclusion is i know that this is a topic that touches a lot of nerves. there are a lot of folks working hard within individual departments, within department of technology and within the mayor's office to move us in a good direction and one thing i would like to state the recommendations i am recommending is no way pointing specific fingers anywhere, but i think that we have to have honest and real dialogue about what we need to do to move things forward and i have to tell you i hope this is the last time the civil grand jury

. but there is dna-like technology that can catch a medal thief red-handed. cbs 5 reporter elizabeth cook shows us how it works and asks the question, why isn't anyone using it here? >> reporter: brazen thieves crashed a truck through a fence to get to a spool of copper wire in this pg&e yard. >> we had almost 5.2 million in copper theft over the last six years. >> reporter: in vallejo, criminals strip wiring from the electrical grid. >> over the last 18 months, we've had over 97 different locations where thieves have taken the electrical cables that power our street lights. >> reporter: that's on top of 300 places where they've stolen brass components from the water system. and across the bay area, they take metal from cemeteries, storm drains and automobiles. it's a problem not foreign to europe either, where thieves have hit hard at infrastructure. but the germans and others have found the answer to a huge problem may be a tiny dot. >> we call it the least expensive, most effective anti- theft device ever created. >> reporter: an australian- based company paints microdots on metal. you magnify

overcome these, but the whole family suffers. >> it's the technology that's set to transform the manufacturing industry. press control p and get lots of print on paper, but the pen, too. >> i think eventually it will completely transform the way products are made. >> hello. new york, the city that never sleeps. a good reason to stay awake. superstorm seaped shut down the subway system and stock exchange and the presidential election campaigning. it has been a shock to a country built on a belief in man's destiny to create a better world, but there are limits. mark was in the united states to see the devastation firsthand. >> welcome to hoboken, a poor city on the new jersey side of the hudson. places like this felt the worst of it and by the time we got there the water had already fallen by four feet. on the heights above power lines had been brought down across the street, bringing life to a halt. >> nobody was ready for this. this has never happened before, ever. i mean, it was devastating. all over. i have a house down the jersey shore that's underwater, they tell me. >> i

, within department of technology and within the mayor's office to move us in a good direction and one thing i would like to state the recommendations i am recommending is no way pointing specific fingers anywhere, but i think that we have to have honest and real dialogue about what we need to do to move things forward and i have to tell you i hope this is the last time the civil grand jury has to come to the board to give a report like this and i appreciate the work you have done. we might not have full agreement in the solutions but i think we need to spend more time, both at coit and whoever the new cio is to figure out the next steps. it's my perspective and while we're capital of innovation it's really the private sector and i can't say a city government that puts lotus notes on my email system is capital of innovation in the public sector. i think many of the technologies are stuck in 1999 and unless we do this we will -- there will be future supervisors who will have larger binder of folders of additional reports and all the monies wasted and the efficiencies wasted and not t

security czar. the beauty of both of these proposals is that the technology in the infrastructure and system in the human capital of the gses would not be reset, that could form the basis of one of these securitize theirs to compete in the private capital market going forward. so i believe that there has been some consensus around a proposal that is feasible would work. one was issued by somebody who had an ax to. that is the mortgage association, but milstein coming from the treasury department come up or simply his view is what is best for the economy, but it's a very similar proposal in my estimation and i wish that we could move ahead with them being like this then you would be tremendous benefit icing for the taxpayers to get some usefulness out of this investment that they have made in the gses and keeping them together and functioning, to use the skeleton, to use the infrastructure and awaited that allows the taxpayer to get a benefit, to get some monetization of the investment that is then made over time. .. >> i have made my decision to leave freddie mac because i thought

and technology. i was think of projects we could do together. i started a site called geek dad, projects on for you and for the kid. i feel constantly at getting them interested. perhaps because i'm trying so hard. one weekend, one friday at the office we got two boxes they came in in the first was a lego kit that was really cool. the go with sensors like a robot, really good and the other box was a remote control airplane. sunday will fly a plane in the park. this would be the best weekend ever. you can sort of see where this is going. saturday we dutifully put together the robot, this little three wheeled tripod and, you know, you put it together and program. a programming language i thought the kids would love it and we finally get it ready to push the button and it goes forward until it hits the wall and accept. the kids are like, you're kidding. i seen transformers. that's not a robot. i'm like okay, i've ruined robotics for children. i get it, we would have tomorrow. so go to the park tomorrow and fly a plane. go to the park and that goes right into a tree. and a worst part was whe

or six years. i feel like things change so quickly. the technology has changed things so rapidly that i think academia has a hard time keeping up and knowing what to tell young journalists to do. i am reading a slew of our lists saying, i want specialist's again. that is partly what is happening. the world is moving at such a rapid pace. >> we have a switch that with such a robust media industry for so long, the goal of academia as it applies to media was to protect quality and talk about best practices. whither the death of the media industry, and it is the death, the role has to switch to innovation to figuring out how to protect those values and other things we care about. that itself has to have some element of innovation and creativity. it cannot just be about best practices, these great stories we wrote, that sort of thing. >> if you want to become a documentary filmmaker, where do you learn how to do that? where do you go train? do you pick up your camera? what advice do you give to someone who says i want to be like bernardo ruiz. >> the scared straight documentary, the ex-con g

you tips and advice to help your small business grow. it is hard to keep up with technology. every time you turn around, there is a new social network or marketing tool or back end system that's designed to help you get more customers or be more efficient in the way you run your business. that is why today's show is dedicated to everything denlg tall. we went to the digital expo to get a handle on the latest trends that will help your business stay on track. ♪ i'm the operator for my pocket calculator. >> when it comes to technology, things are moving fast. recently, some of the world's biggest brands and the tech startup companies gathered and collaborated on how to keep up. >> the expectation of having instant access is allowing people to be a little bit more adapting to new technologies or forms of communication than ever before. >> according to kurt abramson, ceo of "share this," a company that provides sharing info on websites, the biggest change is how people shop. people go to stores to look and get a sense of the experience and then they go home and they actually buy it o

to think about divisions or technologies, almost allowing people to hack into people to use the city, to use it for an experiment, and a lot of people will be excited to come here and develop new services and so on. it's a very exciting bottom-up way to do things because in a top-down way, to promote innovation, you can do it, but it requires a lot of investment. it's more like top-down approach. >> so the brand is poured by. i expect most in berlin with the guggenheim getting richer and richer but this is economic activity is really booming. >> they're not competing visions. they are complementary visions, were frankly in the case of de jure, potentially this state has a very strong role. cities are creatures of the state begin to decompress mental lives these silos and stovepipes of government that cut across. that's one way. the second piece is the notion of almost like a hacker fund. let's take an issue. energy efficiency, greenhouse gas emissions, the low carbon city, writes? which is very much off the building environment and let's see if we can move outside the building space

which was how can all of this data and technology help us to change and make the city more sustainable. if the go to copenhagen, traffic in the city looks like this. you had a lot of cars in the city center. now they have 30% or 50s arm every day. -- 50% every day. you have this bicycle idea. i do not know if we can put the audio. this will give your energy. despite changing the will you will save the energy. we can monitor what you are doing. the king collect information. -- they can collect information. all of these things you can share with your friends. a convicted on facebook. -- you can put it on facebook. it is a very good way to increase the number of sites in copenhagen. instead collecting air miles, you collect green miles. this was the initial prototype. now we have these in cars. we are getting very close to its. publicly it will be here next year. read it carefully, it will be here next year. read it carefully, it will be here next year. -- hopefully, it will be here next year. >> come up on the stage. is the vice president and director of the metropolitan policy program a

bullying. people between the ages of 8 to 18 hours a day using technology and 75% of teens own cellphones. a new frontier for bullies and it is online and 24/7. joining us is trica and police department of is a safety have developed first ever course to deal with cyberbullying. i want to thank you for being here. you are also at the stop bully summit. i'm so impressed how to help with parents and kids. holly i want to start with you. this program you do, you actually train the trainer. tell me how it works. >> we started this program, they needed something to present to the kids in school and parents to help with online safety and to stop the bullying and sexting that kids have gotten involved with in technology today. yahoo partnered with us and we created a program where we sat down in our offices and wrote the curriculum for law enforcement so it can be presented in a straightforward and serious manner. we started wit then it has grown into training law enforcement officers to go in and teach this program to the kids in the school. >> cheryl: i understand, lieutenant, there is no charg

the line. as we get to our military partners i'd ask if there's other technologies that you think that you have that you want to share about that may be helpful as we start to get into fire season. please share those with us. ray, if you'd like to start. >> sure, thank you. first off, thanks for being here, it's my first time being here and i think it's an outstanding venue to meet the cooperating agencies and talk about policies and ways we can improve our response to the public that we serve. we look at title 10, title 32 resources in all aspects, all risk venue, like i said, not only aircraft but we utilize ltax for our agreements with la county fire, to mobilize fire engines to catalina island. we look at resources for debris cleaning, i found out there's a desalization battalion for fresh water, that's an i object credible resource for an earthquake. there's a variety of dod resources that cal fire can provide in a statewide environment. i think the biggest thing for me, there's several scenarios that are challenging us, one of which and one of our fears, and it's been in the new

there . >> item 8d, update on other technology projects. >> hermine canto, technology department of the department of building inspection. email delivery is almost complete, we should have that shortly. we have about 40 percent of dr requests coming through the web right now. on the cache management system, the good news is the tax director is scheduled to go live in november, which means we will follow within a few weeks after that. this is scheduled for the last week of november for the tax collector. we did receive the hardware, the cash drawers on the units, so they are going to be installed shortly and then the training is scheduled for sometime in december. on the tablet pc's, we deployed a few tablets for the field inspectors, we did receive feedback for the service provider. we are gathering feedback and will be presenting optionsto make it better and possibly even a better service provider option to our director and deputy director in the next week, i would think. on the southern project, it's going fine. actually, we had a site survey from the contractor team and the architecture d

or disabled have unfortunately historically been at the margins of new technologies when they are introduced. today, as broadband internet brings expanded opportunities in health care, education, and civic participation, projects like this one here in san francisco are critical to making sure that all communities have access to life changing technologies. [applause] high-speed internet connections make it possible for patients in rural areas to consult with medical specialists who are hundreds of miles away, for students to take online classes and universities across the country, and for governments to deliver services more efficiently and more easily to their constituents. for seniors, especially those whose families may live in different states or in different countries, broadband allows families to bond together in a way that telephone just never did. my own parents and all live in mexico city, and we are lucky because we both of broadband connections in our home. if a few weeks ago we got on skype. we set up the computer in our kitchen, and they set it up in their dining room but they in

of water supply, wastewater, stormwater development -- these are independent technologies. but what came first, most often, was a water supply system. the basic system is essentially the same as we used back in the 19th century. and in some cases, some of the same pipes. grusheski: philadelphia was the first american city to develop a water system and to take on as a municipal responsibility water delivery to all of its citizens. when william penn laid out the city, he actually chose a spot of land that had a lot of groundwater. however, by 1730, 30,000 people lived within the first seven blocks of philadelphia, next to the delaware river. well, 30,000 people caused filth in the city and polluted their water sources. the groundwater was not potable. and in one year, 1/6 of the population died of yellow fever. now, they didn't know at the time that yellow fever was carried by mosquitoes. but the health issue was major in that first movement to build a water system. narrator: so they set out to find the cleanest source of water. although the majority of philadelphia's water now comes from

training techniques, new learning technologies that are helping them to deal with these potential threats which i think is giving them more and more confidence. >> when you look at what -- there are anny nor mouse number of lessons that were learned in these. we're already transition away to operations other than counter insurgency operations. at the same time the national security strategy says we have to preserve some of those skills. how do you preserve these skills that are very experienced based, over the long term, so that if we find ourselves in a situation five, sir, seven, eight years from now, whether you're active guard and reserves you are going to have the skill set necessary? >> so this week we just finished publishing brand-new doctrine. we published all of the army doctrine which is the foundation of how we train and how we resource and so we've published -- we're redoing counter insurgency. we're looking at stability operations, which is kind of what we're talking about as we transition from counter insurgency to stability. we're incorporating the lessons learned into our

new technology making breast cancer detection more accurate and giving patients peace of mind. a two- time breast cancer survivor inter family turning her medical setbacks into an opportunity to help others. >> in tonight's medical watch taking radiologists eyes into deeper territory new technology boost two dimensional images into 3 d giving doctors a clearer view and patients more peace of mind. the traditional mammogram has been the gold standard because it's very good at detecting calcifications of the early stages of cancer. and can spot not jewels that a woman may not feel oneself exams, but still some patients pose a challenge to radiologists, and there is extra tissue a lesion could easily be hiding in there. like repairs this radiologist relies on conventional digital images which provide a simple projection at a single depth and now she is wearing in a new technology, three d sentencesdimensional tomo synthesis. in a single swoop on the arm of the machine captures not one but multiple pitcher's at varying depths next computer software stacks the images each in a 1 mm slice

invested in our information management systems. a lot of mobility technologies being rolled out across our organization we want to take that investment and leverage it across that network. they have over 200 locations, 4300 employees, this will wring our total work force up to 14,000 employees. we're really going to be able to have a lot more scale. we believe we really can drive margin improvement across their business. when you look at this business back in the late '90s, very successful business. it went through some real difficult times. but through those difficulties, they have a real strong brand. we're going to maintain that safety clean brand. we're going to maintain that network of the branches they have. and that will be a network. we can leverage and bring other services to their customers, particularly clean harbor's field services businesses, which is part of our emergency response business, as we talked about earlier. >> now, the conference call was interesting in that everyone seems really excited about the re-refining but there was some chatter about how the parts cleaning

cbs 5 forecast. >> thank you. >>> dna technology that can catch metal thieves. how it works and why it's not being used in the bay area. >> the jersey shore in ruins from sandy. a look at the catastrophe, the clean-up and why storm victims are turning on each other. ,, ,, ,,,,,,,, owner in san francisco. some und bronze >>> thomas the hippopotamus is in pieces but finally back with its owner in san francisco. somebody stole the statue in sutro heights four years ago. today police returned it to the rightful owner. >> i knew he would come back. i just knew it. i just felt that, first of all, nobody would say that it's scrap metal. >> now, if the thief had sold the statue to metal recyclers, that person could probably get a few hundred dollars for it. police found the hippo during a drug bust friday, made an arrest. the owner plans to weld thomas back together. >>> for years now we have told you about the rash of metal thefts just like that one and how much it ends up costing bay area cities utilities people. but there is dna-like technology that can catch a metal thief redhanded. cbs 5

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